It can take up to 48 hours to get your order out the door, and the coffee is fresh. We know what a difference fresh makes. We also know that coffee orders can often be rather urgent. We have set up a system to get the freshest coffee shipped to our customers as soon as possible. Usually our processing time is 24 hours or less, but this may vary based on shipping schedules and roasting schedules.
We ship via UPS and USPS Monday - Friday. These carriers also observe most national holidays, so that may affect shipping times.
If you order online, we’ll send you a notification when your order has shipped. If it’s been 48 hours and you still haven’t heard from us, please let us know.
Yes! We are able to ship coffee internationally. However, we are not yet set up to ship international orders via our website. We are happy to process your order over the phone and ship via UPS Worldwide Saver.
Feel free to email firstname.lastname@example.org with your billing and shipping addresses and your phone number, and which products you would like. We can work up a shipping quote once we have your address and an approximate idea of what you’d like to order. Then we can take your credit card information over the phone. We can be reached at 999-999-9999, Monday-Friday, 8am to 4pm PST.
Yes! We ship to APO addresses. We have a number of customers scattered around the world with APO/FPO/DPO addresses. You can order online and we’ll ship the coffee directly to you. When in doubt, contact us through email or call us at 999-999-9999, Monday-Friday, 8am to 4pm PST.
We can’t accept returns on coffee due to its perishable nature. However, we really want you to be happy with your purchase. If you have any issues with your coffee, or if there are errors in your order, please contact us at email@example.com within one week of receiving your order. We’re happy to help you find something you’ll love.
We’ll gladly accept returns or exchanges on defective or unused items. If your gear is faulty, we certainly want to make it right. On the other side of the coin, we can’t accept returns on used gear that is in working order. Please be sure all gear (non-coffee) items are returned or exchanged within 30 days of the purchase date. Items purchased online can only be returned through the mail or to our headquarters. We are not able to accept returns at our cafe locations. We do not offer exchanges for coffee gear, however refunds can be applied to future orders.
Email your order number, name, reason for return, and the item and quantity you wish to return to firstname.lastname@example.org. We will contact you with information on how your return will be processed. Unfortunately, we cannot refund the price of shipping.
We are happy to replace any items damaged in transit. We typically ask for a photo of the damage to pass along to our shipping department in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners. Please let us know the original order number and the best address for the return shipment.
Our coffees are generally considered a ‘medium’ roast. The whole truth is that we source really high quality coffees and roast each coffee just enough to bring out the best of what’s inherent in those particular beans. Typically, our blends are more medium roast and our single origin coffees are on the lighter end of the spectrum.
We don’t add any flavorings to our coffee. We use tasting notes on our packaging and on our website as a way for us to describe nuances in each coffee, noticing things like brightness, sweetness and body. Do not be alarmed if you can’t taste orange or clove in your cup. Flavor only matters in the context of you. What do you like? Are you looking for a full-bodied cowboy coffee, or a delicate, tea-like finish?
We don’t ship pre-ground coffee. (It’s better this way, we promise!) All of the coffee we offer is whole bean coffee. One of the most important variables in producing a great cup of coffee is getting the grind right, which is best to do right before brewing. The minute you grind your coffee, it starts to oxidize which accelerates the aging process. We think freshly ground coffee will give you the best possible coffee experience and make your fresh coffee keep better.
Store your coffee in a cool, dark place. The best way to store coffee is to store it whole bean (not ground) in an airtight container in a cool, dark place. We suggest that you avoid storing coffee in a fridge or freezer. Moving beans in and out of the freezer every time you make coffee can introduce moisture to the beans, resulting in potential mold growth and degradation of the coffee.
Similarly, coffee easily absorbs the flavor of things around it. Take care in choosing a container to store it in (might want to rethink reusing pickle jar), and be mindful that storing near odorous foods, spices etc, may change the flavor of the coffee.
Fresh is best! We recommend drinking your coffee within 2 weeks of the roast date. After 2-3 weeks, you may notice a drop in the intensity of the flavor and your coffee may not be as dynamic.
Like other produce, coffee is seasonal. Our coffee menu reflects the seasonality of coffee growing seasons, so you will often see coffee from specific regions only available during certain periods of the year. Worry not, we offer our Blends year-round. We may not have a particular coffee when you are looking for it, but we can help you find something similar you’ll like.
Most of our coffees are Direct Trade. We’re as serious as it gets about our sourcing practices. Our approach of coffee sourcing is called Direct Trade, which means that we have a close relationship with our coffee producing partners and pay them excellent rates for their premium work. We work hard to ensure that our supply chain is transparent from farm to cup. That means regular visits, implementing new techniques and equipment when possible, and forming long-term partnerships.
Some of our coffees are Certified Organic. Though not all of our coffees are Certified Organic, pesticides are rarely used by our producer partners. They may be utilized in extreme cases, but most healthy farms that operate a good nutrition program don’t use them. The organic certification process is very expensive for a small farm, so many do not undergo certification even if they utilize organic practices.
With that being said, we do carry a variety of Certified Organic coffees. When you look at the shop coffee image on our website, the bag card will state Organic Coffee underneath the name.
Our coffees are not Kosher certified. Though our coffees are not certified, our beans are processed and roasted in a facility that handles only coffee beans which do not come into contact with other food products. Additionally, we do not add flavors or additional ingredients to any of our coffees.
Our coffee is not genetically modified. Most of our coffees are heirloom varietals that have been cultivated by a family or community for generations. When sourcing coffee, we look for both heirloom Arabica coffees and traditional farming practices. You can find out more about our coffee producing partners here.
Coffee is gluten-free, mostly. While our facility is gluten-free and there is no gluten involved during the roasting or cold brew process, we can't guarantee that at some point during the life of the coffee bean it wasn’t exposed to gluten.